P6M Dashboard

P6M knowledge base

P6M Knowledge Base

Search P6M docs with citations and Memory Graph context.

Results are pulled from the P6M knowledge domain and include citation metadata.

Source document

09. Use the Support API

Back to sources
active text/markdown v1 24 Jul 2026, 04:44

p6m://docs/090-support-api

Use the Support API

The support domain provides ticketing primitives that customers can use to build their own support desk inside their own apps. This is separate from P6M's own hosted support queue for helping P6M customers.

Core objects

  • support queues
  • tickets
  • ticket comments
  • assignees
  • statuses
  • priorities

Queues let a ticket move between teams. If an internal team replies to a customer, the ticket can wait on the customer. When the customer replies, it returns to the queue that owns the work.

Typical app flow

  1. Enable the support domain for a workspace.
  2. Create one default queue.
  3. Create tickets from your app UI.
  4. Add comments as customers and agents reply.
  5. Update status, priority, and assignee as work progresses.
  6. Close tickets when resolved.

What is charged

Support charges are based on support-domain activity and retained ticket data:

  • ticket creation
  • ticket comments and replies
  • queue and assignment updates
  • support ticket reads through the public API
  • retained support ticket and comment storage
  • request compute used to process support API calls

P6M-hosted support response SLA products are separate. They describe how P6M supports its own customers; they do not automatically change the pricing of a customer's own support-domain usage.